What is a work process and how do I construct a process map?
A work process is made up steps, tasks, or activities; it has a beginning and an end. Using inputs, it produces either a tangible product or an intangible service as its output. A process map is a method for visually depicting the steps that make up a task or process. The process map is used to understand the process, identify problem areas, and ultimately improve the process. (Source: Mapping Work Processes, by Dianne Galloway, Milwaukee, WI: ASQ Quality Press, 1994. The Quality Toolbox, by Nancy R.
