Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What is agent based routing?

April 26, 2017agent based routing

0

10 Posted

What is agent based routing?

1 Answer

0

10 Posted

• Customers who call in multiple times, have a greater chance of being transferred to the same agent. • Agents that have not had a call for a long time, have a greater chance of being selected. • Agents that have had few calls, have a greater chance of being selected.