What is an IVR Workshop?
Our IVR Workshops are hands-on sessions with your cross-department or multi-function IVR/ASR management team, typically take a day and a half, and are held offsite to minimize distractions. Building on our extensive pre-workshop analysis of your menus and call flows, we work with your team to deconstruct and reconstruct your Main Menu and menus that flow from it. The collaborative give and take, as we review our recommendations based on best-in-class design fundamentals, is a key workshop deliverable, as your IVR/ASR team gets familiar with design rationale and becomes trained for future analysis themselves, in house. Further, you will leave the workshop with new menus, scripts, and call flows that have been based both on design theory and your system reality and philosophy.
