What is Autodialing?
In an ongoing effort to compete in a world where services are many and customers are limited, many companies will use autodialing systems to improve their chances of building their clientele. Here are some basics of autodialing, how the programs work, and what they mean for the consumer. The process of autodialing is actually very simple. Autodialing equipment is connected to a matrix of available phone lines or trunks. Software allows the system to load lists of telephone numbers that will be queued for dialing. When activated, the auto dialer will begin to call each number on the listing. Depending on the capabilities of the system, the number of simultaneous dialings may be a few dozen or into the thousands. When the autodialer senses that a connection has been made, an automated message, complete with instructions on how to get to a live person will begin to play. In other versions of the auto dialing software, a connected call will be routed to a live attendant, who will interact
The PACER and WIZARD autodialers call numbers from a computer managed list and distribute these calls to you agents. There are several types of autodialing. • Voice Message Broadcasting allows you to make large volumes of phone calls. A recorded message is played to the call recipients or left on an answering machine. This is ideal for community or emergency announcements or programs that don’t require caller interaction. • Preview dialing allows your phone agents to view the call information prior to the call being placed. The agent can decide not to initiate the call. • Progressive dialing passes the call information to the agent at the same time the number is being dialed by the phone dialer. The agent usually has a few seconds to view the call information, but cannot stop the call process. • A Predictive dialer is more sophisticated because the phone dialer automatically calls several numbers and only passes a call to your agent when a person has been contacted. This eliminates bus
