Customer satisfaction is our number one priority and we are proud of our commitment to our product and our strong customer base. We stand behind our product completely and if you are not satisfied with your items for any reason, we will gladly provide a full merchandise refund for your order – within 30 days of original receipt. Charm’d Kids, Mad Boy and Barn Organics will replace or issue an on-line credit if your return is after 30 days and there is no receipt. Sorry we cannot accept returns on any sale items, these are ALL final sales.