What is constructive feedback?
It is a face-to-face conversation with an employee about something that he or she has not done well. You need to get the facts and then you can provide direction to resolve the problem. What is required to give successful constructive feedback? Giving successful feedback requires that you: • have explicit, clear expectations of what should occur • know exactly what behavior and performance occurred and what must be done to resolve or improve the situation • have honest, candid, and direct face-to-face communication • know why the business requires a change in behavior • know how you will monitor the work situation to ensure that the behavior change occurs How do you plan for it? Here’s a checklist to help you plan for giving constructive feedback: • Do your homework – have personal knowledge of the reason to have the conversation. Allegations and rumors are not enough. Research until you have personally verified what the facts are and that you feel that action is necessary. • Know the
