What is eBay doing to protect sellers from buyer abuse?
eBay has an extensive risk management infrastructure and removes fraudulent buyers from the site. We also monitor for abuse of return policies—for example, too many claims in a period of time. Buyers with more than normal, minimal return rates would be prevented from using the system. One advantage of having eBay closely engaged in the resolution process is that we can monitor buyer return activity more closely and step in quickly to prevent abuse.
Related Questions
- What is eBay doing to address buyers who abuse the Feedback system? How can sellers prevent buyer extortion and unpaid items from negatively impacting DSRs?
- What is eBay doing to protect sellers from buyers who violate eBay policies such as Feedback Abuse and Unpaid Item?
- What is eBay doing to protect sellers from buyer abuse?
