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What is Interactive Web-Chat and how does it work?

April 26, 2017interactive Web-Chat

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What is Interactive Web-Chat and how does it work?

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Interactive Web Chat is an effective alternative to a phone call for online customers. Using an Internet browser, online consumers can conduct a text dialogue with a service or technical support representative and obtain real-time answers. To request a Web Chat session, online users simply click an icon that connects him/her to a service representative, providing the ability to chat interactively.