What is IVR?
Interactive Voice Response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF keypad inputs.
In telecommunications, IVR allows customers to interact with a company’s database via a telephone keypad or by speech recognition, after which they can service their own inquiries by following the IVR dialogue. IVR systems can respond with prerecorded or dynamically generated audio to further direct users on how to proceed. IVR applications can be used to control almost any function where the interface can be broken down into a series of simple interactions. IVR systems deployed in the network are sized to handle large call volumes.
IVR, or Interactive Voice Response, automates the interaction (retrieval and input of data) with a database, typically through the use of a touch-tone (DTMF) telephone. More recently, an increasing number of IVR applications are using automated speech recognition (ASR) as a more convenient and safer method of automating database interaction, especially for mobile (wireless) applications. IVR can accesses one or more resident database during the call, with today’s more sophisticated IVR applications accessing data on the Web, through Web Services. Generally, IVR saves business time, money and employee resources by automating routine services and inquiries, while at the same time making these services also available 24 hours a day. Regardless of the type of telephony application, most require some type of IVR functionality during the call. For example, a prepaid calling application uses IVR to request for a PIN and the destination number; a unified messaging application uses IVR to reque
IVR (interactive voice response) is a telephony technology that allows users to interact with a database through phone keypad or voice commands. IVR automated systems save businesses money and employee resources, while making routine services and inquiries available to the public 24 hours a day. Most of us use IVR systems daily to do things like check bank balances, manage credit cards, check for store hours or locations, or order prescription medicine. Human interaction is not required because the IVR system only allows limited access to the database, though an option might exist to be switched to a live operator during business hours. IVR systems are also used to report non-emergency problems to cable or utility services, and to schedule appointments with government or state offices; for example, the Department Of Motor Vehicles. Integrating text-to-speech (TTS) functionality, IVR systems can deliver dynamic information as well, such as weather, news, traffic or stock reports. Campai
IVR (Interactive Voice Response) is the technology that enables interaction between a caller and a computer via the telephone. Callers can interact with IVR systems by pressing numbers on a telephone keypad or by speaking simple commands to answer the computer’s voice prompts. Common uses of IVR include account balance inquiries, finding store locations and simple caller identification and routing. Traditional on-premise IVR systems typically require large upfront capital expenditures for hardware and software, lengthy development and deployment cycles, and prohibitively expensive maintenance and support costs. The newer breed of hosted IVR solutions, such as Angel.com’s offering, eliminates these barriers to entry by providing IVR solutions that don’t require upfront investment, can be deployed in hours instead of months, and require no maintenance or support fees. As a leading provider of on-demand IVR solutions, Angel.com provides service to more than 1,600 organizations in over 20
