What is Open Communication, and Why is It a Dilemma?
— The open communication dilemma in one-to-one communication — Performance feedback and its effects — Feedback provider and recipient characteristics — Manager as feedback recipient : upward communication — Solutions to the open communication dilemma : deciding when and how to give negative feedback — Leadership and non-verbal communication — The open communication dilemma in organizational information sharing — Creating an environment of open communication — The mushroom theory of leadership — Solutions to the open communication dilemma : deciding when and how to share organizational information — Putting it all together.
