What is our return policy?
My CDG Return Policy At the My CDG, customer satisfaction is our first priority. If, for any reason, there is a problem with your shipment or you are dissatisfied, our return policy for My CDG purchases is outlined below. If you require a return or exchange, please apply for a Return Merchandise Authorization number (RMA) by following the link at the end of this document. To help us resolve your problem as quickly as possible please read the sections of the Returns Policy relating to your situation prior to requesting Return Merchandise Authorization number. Return Policies Refundable Items: • Defective custom CD+G compilations may be returned within 30 days of the invoice date. A replacement CD+G will be sent upon receipt of the defective original.Please note that exchanges may not be available for clearance and/or discontinued products, as the manufacturer may no longer produce the merchandise.
• Customer satification is the most important corner-stone. We will gladly accept any returns (if notified within three business days) and credit back the corresponding item amount if the item is shipped back to us in reasonably unused and new condition within ten days of the sale. A credit will be issued as soon as we receive the return. Refunds for items returned within 10 days of the date of purchase will be credited in the same forms as the original payment type. Refunds for items returned more than 10 days of the purchase date will be in the form of a merchandise credit redeemable at www.polkadotinc.com. Feel free to contact us regarding any specific details.
We want you to be happy with the beads you purchase. Your satisfaction is important to us. We try very hard to provide accurate descriptions and images of the merchandise we sell, but if you feel that an item we send you is not consistent with the description, you may return the item for an exchange or store credit within 7 days of receiving the item. Seldom do we offer a refund. Shipping costs are non-refundable.
A. We offer a complete refund on any name research or coat of arms research where we are unable to find anything on the name. As to any special order item, rings, any hand crafted item, t-shirts,caps, etc these are special ordered and not refundable. In the event there is a problem with the item such as damage due to shipping, etc. we will have it replaced. Name Histories with typo’s or wrong origin will also be replaced. S&H is none Refundable. If you have a question that is not addressed here please e-mail us .
• All sales are considered final at time of shipment. • If you find it necessary to return an item to us due to damage/defective merchandise for replacement, contact the shipping carrier for the method of shipment you selected and request a pickup for damaged goods. Arrange to have the unopened merchandise sent back with all original packaging to Ceriello Fine Foods. If sending back Gift Baskets, please return the entire basket with all contents so we can properly replace/credit you as needed. Be sure to include inside the package a copy of your invoice and a note describing the problem with the item(s). Although it is not required, we recommend you contact Ceriello Fine Foods Customer Service Department with details of your return. This will help us to ensure prompt turn-around time for your request. • All merchandise must be in new and unopened condition and in the original manufacturer’s labeled packaging, enclosed within a shipping carton and must include all packaging material. Ba
