What is the best way for clients to communicate with Tails of the City staff?
For non-emergency,non-urgent issues, please e-mail your branch. We check messages constantly throughout the day and respond to inquiries and requests promptly. Additionally, we prefer this means of contact because it allows a paper trail to refer to later. (Less inaccuracies.) Calling us is also an excellent way to reach us. Please leave messages on your branches voicemail. During emergencies, you may reach the office manager directly on the work cell. (Contact info for each branch is listed below.) If you opt to communicate by e-mail or phone, please make sure a staff member confirms receipt of your request. Please do NOT assume that technology is working 100% of the time. We can not take care of your pet if we never received the request! We always e-mail back confirmations as soon as we learn of a request so if you do not hear back from us, chances are we did not get the e-mail or call. DC BRANCH Voicemail/Fax – 202-261-6615 Work Cell – 202-669-7230 TailsoftheCityDC@aol.com P.O. Box
