What is the big deal?
Software like OCS represents a revolution in the telephony space in terms of infrastructure. It is a move away from the PBX and even the IP-PBX to a platform where voice traffic is handled completely in software and not on big, dedicated boxes. On the user-experience side, the unified communications supported by that infrastructure means streamlining of business processes, as well as communications that will give users information about their colleagues’ whereabouts and how best to contact them.
