What is the Cards and Favors Returns Policy?
If you order an item which turns out to be unsuitable we will exchange it for another similar item. We will make a cash adjustment either way if the price is different. This could be the case if the wrong size box is ordered for example. A good way to avoid this problem purchasing a box sample pack in advance of the main order. If you order too many of an item, and want to return the excess, generally these are not accepted. If an item is printed or personalized and we make a mistake copying from printed copy provided by you, we will replace the item. If the item is printed or personalized and the order was placed by phone we will generally not replace the item unless it is obvious that we have made a mistake. This could occur when the order was taken and written down and then the operator transcribes it wrongly. For personalized items we encourage customers to provide written copy. For invitation orders we always provide proofs. Once these have been approved we do not accept liability
