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What is the definition of a Service Request?

April 26, 2017definition request service

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What is the definition of a Service Request?

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A Service Request is defined as assistance with one issue, problem, or question relating to the use or installation of a Novell product or product component, regardless of the number of communications required. A single service request is a problem that cannot be broken down into subordinate problems. If a problem consists of subordinate problems, each is considered a separate service request. In addition, Novell considers access to a support engineer at least one service request.