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What is the difference between the Service Request ID and the Thread ID found at the end of emails from support engineers?

April 26, 2017emails engineers Id request service support thread

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What is the difference between the Service Request ID and the Thread ID found at the end of emails from support engineers?

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Your service request is uniquely identified by the Service Request ID. This ID will never change. You should reference this ID when contacting a support engineer regarding your request. See Solution 1-Y87LG for more information on the Thread ID.