What is the guaranteed response time if there is a problem with the circuit?
Bandwidth.com realizes that when your internet access is down, your business is not making money. Therefore, we guarantee that when you call our 24×7 service department, you call will be answered – by a live technician in our Cary, NC service center – by the third ring. Most of the problems are such that we can solve them remotely. We have extensive relationships with each carrier, so if there is an issue, we have the ability to resolve it quickly and efficiently. When you sign with Bandwidth.com, you receive the added value of our experienced, dedicated in-house service and support geared for small and medium-sized business.
