What is the importance of the supply chain?
It’s hugely important and it really can constrain how much you can do if you can’t get that right. We’re fortunate in that we have a new leader, Jim Hardy, at Dial. Jim is bringing a wealth of vision and strategy and heart for figuring out how to have a flexible supply chain to the point where we can meet numerous different needs. He actually has a vision that he’d like to have a menu for the sales organization so that in any given area, there might be five different ways we can proceed based on how a particular customer likes to go to market. It’s going to take some time, but Jim is pulling the chain together to get us there so we are better able to customize and get it right in store based on a strategy. Is the supply chain being overlooked in general? Historically, Dial has been average to maybe a little below-average on supply-chain flexibility. We have been envious of some CPG companies that seem to have the flexibility in their supply chain to allow them to do more in store. I’m
