What is the Independent Case Examiners policy with regard to document retention?
In accordance with principles 3, 4 and 5 of the Data Protection Act 1998, the Independent Case Examiner will only retain information that is: • Adequate, relevant and not excessive; • Accurate, and where necessary, kept up to date; and • Not kept for longer than is necessary. In the case of clerical data, we will securely destroy all paperwork relating to a complainant’s complaint 14 months after our last action. This includes all correspondence sent out to, or received from, complainants, representatives, MP’s, etc, that has been generated during the examination of a complaint. We will retain an electronic record of the case history for 3 years after our last action.
