What is the process for obtaining an electronic second opinion from e-Cleveland Clinic?
Using a secure Web environment, the patient contacts e-Cleveland Clinic, which determines if he/she is an appropriate candidate for a second opinion via the Internet. If yes, the patient submits medical history information and answers questions specific to the diagnosis. The patient then gathers information pertinent to the diagnosis—such as pathology slides or X-rays—from his/her local doctor or hospital and sends them to the e-Cleveland Clinic Clinical Operations triage office. To ensure rapid delivery, it is best to send the items via an express courier service (such as FedEx, Airborne Express, etc.). Once the medical records arrive and are reviewed for completeness, the Clinical Operations triage staff will identify the most appropriate Cleveland Clinic physician to address the patient’s condition. The Cleveland Clinic specialist then reviews the online medical history and the original test results prior to rendering a second opinion. The patient will be notified by e-mail when the
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