What is the role of call center representatives?
Call center representatives play a vital role in a call center to maximize its time and resources. Takes the first level of contact to settle customer complaints, concerns and issues in a professional manner. Provides correct and accurate information regarding customers’ inquiries. Proficiency in typing is needed. The call center agents must have accurate information at their fingertips. If the call center representatives are inefficient and not qualified, then the quality of customer support will plunge down resulting in reduction of the reputation of the call center.
