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What is the Southwest Strings return policy for shrink-wrapped items?

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What is the Southwest Strings return policy for shrink-wrapped items?

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Once they have been opened, shrink wrapped items like computer software and CDs can only be exchanged for the same product within seven (7) days of product receipt and only if they are damaged or defective. Unopened shrink-wrapped items can be returned for credit or exchanged for another item within seven (7) days of product receipt.

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