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What is the technical support coverage available to colocation clients at Core NAP, and what are the response times?

April 26, 2017clients colocation core coverage nap Response technical support times

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What is the technical support coverage available to colocation clients at Core NAP, and what are the response times?

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Technical support is available to all Core NAP customers 24x7x365. They may be contacted by phone and email, as face to face for our colocation customer at the data center. Average response time for email requests is less than 15 minutes with a guaranteed response within 4 hours.