What is the Upgrade Protection Plan (UPP) and what is included in it?
The UPP is an annual support and upgrade contract. It provides access to: (1) New and enhanced features developed in response to customer input, delivered through two scheduled Upgrades per year. (2) Unlimited hot fixes and updates, delivered through periodic updates as required. (3) Unlimited Technical Support via telephone, email and fax. (4) Comprehensive user manual, available online or as a CHM or PDF document, regularly updated by our in-house Technical Writer. (5) The EventPro Planner Connection, our quarterly newsletter, which provides company news, software feature demonstrations, helpful hints and promotions. (6) The EventPro Planner Bulletin, which provides information about updates and upgrades for assisting technical staff with network maintenance. (7) The Support Website, which includes 24-hour access to the newest Downloads, frequently asked questions (FAQs), “What’s New” (a list of latest enhancements), Bug Report forms, File Uploading and more.
The UPP is an annual support and upgrade contract. It provides access to: (1) New and enhanced features developed in response to customer input, delivered through two scheduled Upgrades per year. (2) Unlimited hot fixes and updates, delivered through periodic updates as required. (3) Unlimited Technical Support via telephone, email and fax. (4) Comprehensive user manual, available online or as a CHM or PDF document, regularly updated by our in-house Technical Writer. (5) The PMXpert Connection, our quarterly newsletter, which provides company news, software feature demonstrations, helpful hints and promotions. (6) The PMXpert Bulletin, which provides information about updates and upgrades for assisting technical staff with network maintenance. (7) The PMXpert Support Website, which includes 24-hour access to the newest Downloads, frequently asked questions (FAQs), “What’s New” (a list of latest enhancements), Bug Report forms, File Uploading and more.
