What kind of advice is given via the helpline?
The Helpline is an emergency service and is not intended to offer general information on domestic violence Helpline staff respond according to caller’s needs and may for example: >> Refer women (with or with out children) to emergency safe accommodation. >> Provide information about legal, housing or welfare rights and options and referral to relevant services and professions >>Carry out online crisis and safety planning >> Offer emotional support and (if appropriate) refer to counselling services >>Refer women to face-to-face support via community based drop-in or outreach domestic violence services in their locality >>Refer callers to the online Survivors Handbook or send them an information pack, with a range of help and information leaflets that are all available in different languages. In addition to offering confidential support and information, Helpline staff are a source of practical help and information about housing rights and entitlements, information on getting injunctions
