What kinds of support issues can I contact Microsoft about for licenses covered by Software Assurance?
The types of issues covered by Software Assurance are characterized as responsive, technical operational problems. When software problems start to impact your business operations, you need fast, reliable support with the depth of resources needed to resolve your problem as quickly as possible, and Software Assurance now helps you get the support you need. Issues which are more proactive and consultative in nature are not covered under Software Assurance, but are still available from Microsoft under our Premier Support program.
