What makes the IVR Doctors stand out from other IVR consultants?
The IVR Doctors work within your company’s technology and customer care philosophy to maximize your system investment and improve customer satisfaction. We issue are no directives or mandates; our workshops and customer testing feedback sessions are designed to engage you and your team, since the outcome is one you must live with. The deliverables of any engagement include our menu wording and call flow recommendations, which we will support with rationale based on years of experience with systems and customers across industries and geography. In addition, the Workshop, typically the place to start, engages your entire IVR/ASR management team and trains them with discussion and dialog in the best-in-class design principles so that future downstream work can be done in house. And through it all, our plan is to work you and us hard, and have some fun while we do it.
