What models of case management are welfare agencies using?
Welfare agencies are delivering case management services to clients in different ways. Integrated case management, a team-based approach, intensive case management, and contracting out case management services are models that have emerged under welfare reform. efforts. Each has distinct advantages, challenges, and utility. The fFactors influencing that may influence the choice of approach include the agencys mission, the capacity of its staff, the populations being served, and the extent of interagency coordination. The integrated case management approach combines case management activities and such income maintenance functions such as intake and eligibility determination. In implementing this model, states have expanded the roles and responsibilities of income maintenance workers. This approach can enhance the continuity and coordination of services within and outside the welfare agency. However, if income maintenance functions are time- and paperwork- intensive, they can overshadow c
