What prompted the career change?
I turned 50 about the time I retired, and I guess you could say I needed a change. In reality, I wasn’t comfortable with where the company was headed, so when I was given the opportunity to leave a little early, I jumped at the chance. How has AFFINA expanded, and to what do you attribute the growth of the business from its origins? During the past five years we’ve grown revenues from $39 million to more than $100 million. We’ve achieved this growth for several reasons. First of all, we’ve built a world class management team that brings a lot of experience working with large organizations. We’ve focused on delivering measurable results with a focus on quality. We’ve always been recognized as the industry leader for delivering superior customer service and we’ve been able to maintain this reputation as we’ve grown the business. During the past three years we’ve begun developing programs for governmental agencies trying to adopt the best practices of private industry. In many cases these
