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What should a counselor do if they believe that a servicer is not complying with the HAMP guidelines?

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What should a counselor do if they believe that a servicer is not complying with the HAMP guidelines?

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If a counselor believes a servicer is not complying with or is incorrectly interpretating HAMP guidelines, the counselor should elevate his or her concern to a senior manager within the servicer’s organization.

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