What should I do if a Southwest Airlines flight credit is missing from my Rapid Rewards account summary?
You may request past flight credit through the MySouthwest section of southwest.com (password required). After logging into your MySouthwest account: • Select the “Add Past Flight Credit” option from the toolbar on the lefthand side of your screen • Enter your six-digit flight confirmation number in the appropriate field • Click “Get Flight Credit” to submit your request Once your request is submitted, past flight credit will be processed instantly as long as your travel meets the requirements to receive Rapid Rewards credit. Travel completed more than 24 months ago will not be accepted for credit.
You may request past flight credit through the MySouthwest section of southwest.com (password required) up to eight times in the last six months. After logging into your MySouthwest account: • Select the “Add Past Flight Credit” option from the toolbar on the lefthand side of your screen • Enter your six-digit flight confirmation number in the appropriate field • Click “Get Flight Credit” to submit your request Once your request is submitted, past flight credit will be processed instantly as long as your travel meets the requirements to receive Rapid Rewards credit. You may only request past flight credit up to eight times in the last six months. Travel completed more than 24 months ago will not be accepted for credit.
