What should I do if denied access via FTP or to CPanel?
If you can access your account Control Panel, but cannot access your account via FTP, the FTP configurations may be incorrect. If you are denied access to either or both AFTER entering your user ID and password, you may be using the wrong password. Check your welcome email that was sent when the account was first set up. If you changed your password and it doesn’t seem to be working, contact support@stonesouptech.com to reset your password.
