What sort of training in convergence/VoIP is recommended for my organization? How do vendors/suppliers train and certify their sales/support people?
The feature functionality on VoIP phones may be similar to traditional PBX phones. Specified VoIP training is required in most cases for vendors and suppliers. If the vendor is a traditional TDM reseller they will need training on data networks. If the vendor is from the IP space, then their training would center on voice applications. Look for manufactures that require their dealers to be sales certified and technically certified on the product. Products that say no technical training required should raise a red flag in your decision process. • Voice server operating systems range from Microsoft Windows to more real-time capable UNIX and Linux variants, and others such as Sun Solaris, what are the implications to users? How often are software releases updated?Although most operating systems are deemed reliable you should look for one that is designed as an operating system for telephony applications verses a general purpose operating system. Microsoft Windows is designed to operate wi
