What technology or process has most helped the fixed operations department in recent years?
The Reynolds service pricing guide (SPG) had been out for some time, and they have done some really great enhancements to it. We put it in place in each of the stores and require them to use it. Weve done a couple of things with it. We looked hard at our pricing to make sure we were really doing it correctly. Again, the thought process behind using this pricing guide is if a customer calls and they want a water pump for their specific vehicle, well check to make sure that is really what they need and then tell them the price and have them bring it in. We give them the exact price including parts, labor and installation in short, we include everything. It has been a really good sales tool for us. We also have maintenance prices loaded in the system, so again pricing has really been key. The interesting thing here is the technicians can actually go on the SPG and look at whats on there to help the advisors when they are doing a multipoint inspection. We found that technicians had a tende
