What to do if the Plone Issue Tracker is not working ?
If you find that the Plone Issue Tracker is not working, please first check that “https://plone3.fnal.gov/SAMGrid” comes up. 1) If it does not, then please send e-mail to “helpdesk@fnal.gov” and tell them that “https://plone3.fnal.gov/SAMGrid” is not responding. 2) If that page does come up, then send e-mail to the helpdesk saying that “The Plone-collector Issue Tracker” for https://plone3.fnal.gov/SAMGrid” is not working. In either case, please send mail to Adam Lyon too. I suspect that if the Issue tracker is not responding, the whole Plone site is down. So you should be following instructions #1 most often. Note that Plone is NOT supported 24×7, so don’t bother to call the help desk after hours or on weekends.
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