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What type of application support does SPSS Inc. provide?

April 26, 2017application SPSS support type

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What type of application support does SPSS Inc. provide?

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SPSS Inc. provides support for users of our survey software by telephone, fax, e-mail, and over the Web. Specialized teams are geographically distributed throughout SPSS Inc.’ global offices. These offices use call-routing software to efficiently manage and log call traffic. Calls are routed based on menu choices made by the caller, which allows the appropriate product or specialty group to be contacted. Every new request is logged in the case-tracking system.