Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What type of support is included with the purchase?

April 26, 2017included purchase support type

0

Posted

What type of support is included with the purchase?

1 Answer

0

Posted

The first year is included in the price of each GEnSAC3. Tier 1 support is telephone based 8:00 am – 5:00 pm Central time. In teh event of an emergency after hours, we provide contact instructions on our phone system. If further support is required, we resolve issues using pcAnywhere, which is installed in each GEnSAC3 machine.