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When a participant joins a session from a Mac computer, I cannot switch presenter or hand over remote control. How can that be fixed?

April 26, 2017Computer fixed hand joins Mac participant presenter session Switch

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When a participant joins a session from a Mac computer, I cannot switch presenter or hand over remote control. How can that be fixed?

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If this occurs, it is because the participant on the Mac has joined the session through the HTML Viewer. The participant can join in two ways – through the Mac application (a .dmg file), or via the pure presentation mode, known as the HTML Viewer. When the participant visits the http://go.mikogo.com page to join the session, they can choose their preferred way of joining. If the participant selects to join with the Mac application (the .dmg file) then it is possible to switch presenter and enable remote control during the session. On the other hand, when the participant enters the session ID along with their name and clicks the “Join Session” button on the login page, they will join the session via the HTML Viewer and therefore Switch Presenter and Remote Control will not be possible.