When I record a Customer Receipt I keep getting a message saying that there is an unallocated cheque balance and I must remove it – what does this mean?
Selecting Customers > Receive Payment allows you to do two things: – • Pay customer invoices. • Allocate either payments to invoices or credits to invoices. The message that you are getting indicates that you are trying to allocate a credit or a payment on account and either the value of the credit or payment on account exceeds the value of the invoice or you have not selected the invoice that you want to record the receipt against.
