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When I try to import an AVI, I either get audio but only white video or get an error message and a QuickTime prompt for downloading software which fails. What can I do?

April 26, 2017audio AVI Error import message prompt Quicktime Try video white

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When I try to import an AVI, I either get audio but only white video or get an error message and a QuickTime prompt for downloading software which fails. What can I do?

1 Answer

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Top A. Xpress DV doesn’t recognize the codec used to encode the AVI file. You need to encode the AVI with a codec that Xpress DV understands and will be able to import, such as the Avid AVI codec, or an uncompressed AVI.