When I try to watch the HiQ channels, the player keeps switching me to the normal version. Whats wrong?
There are three possible issues: 1) You may be on a wireless connection. At this point, HiQ channels are unfortunately not viewable with WLAN. 2) You’ve installed a firewall (software or hardware) that interferes with the the reception of the HiQ channels. If you have access to the settings of the firewall, please open the following inbound ports to get an optimal performance: 5002 (TCP), 8296 (TCP), 5003 (UDP), 5501 (UDP), 30000 (UDP) and IGMP. 3) Your computer may not be directly connected to the DSL router. Please make sure that your PC is connected directly to the router or that all equipment supports multicast traffic. 4) Your computer may be too slow to play the HiQ channels. We recommend a computer with at least Pentium IV 2.0 GHz or equivalent, ideally faster.
