When is the ShelterCare Gift available to adopters?
A. For “Immediate” adoptions, the Gift will be activated at the time of “Outcome” and as usual becomes effective 2 days later (ie: policies activated for adoptions taking place sometime on January 5, will become effective at 12:01AM on January 7). In the event of a “Deferred” adoption (where the client returns to the shelter at a later date to take the animal home), the Gift will now be activated at the time of “Release”, which means your adopter will not lose coverage while waiting to pick up their pet, as they do now. A single ShelterCare Gift Welcome Letter page will be printed and the remaining documents will be delivered by email to the adopter. Clients who adopt an animal that is not microchip but have provided a valid email address will receive a ShelterCare Gift of Insurance Offer. This offer will generate a one page document through PetPoint containing a unique code. Adopters will have 5 days to call in and provide the code to one of our agents, who will in turn activate Shelt
