When should I contact the NIH eRA Commons Help Desk instead of contacting the Grants.gov Contact Center?
If you have questions regarding issues described in the table below, please contact the NIH – eRA Commons Help Desk. They are available Monday through Friday from 7am-8pm Eastern Time at: Phone: 301-402-7469; Toll Free: 866-504-9552; TTY: 301-451-5939. Help requests made outside of normal business hours via voicemail will be returned the next business day. Visit: http://era.nih.gov/ElectronicReceipt/avoiding_errors.htm to view more NIH specific information on avoiding common errors.
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