When should I schedule to have gas service restored by PG&E / Palo Alto Utilities?
Gas service may be restored 1 day after your Tent Down date. It is highly advised that your appointment for a “fumigation turn-on” (unlock) is scheduled for later in the day, at least after 12 noon (your property will not be safe for re-entry until then), but preferably between 5 p.m. & 8 p.m. Please call your utility company, at least 1 week in advance, to schedule your appointment as desired times are difficult to obtain.
Please contact your utility company, well in advance, to schedule a “fumigation gas turn-on/unlock” appointment to have the natural gas service restored/gas meter re-assembled/pilot light(s) re-lit for the evening of (5PM to 8PM) or the day after your “Safe For Re-entry” date. A fumigated structure will be certified safe for re-entry by 5 PM, at the latest, on the “Safe For Re-entry” date. It is possible that a fumigated structure may be certified safe for re-entry earlier on the re-entry day; however, we are unable to give a more specific re-entry time due to a number of other factors we must take into consideration, including any changes/variations in the schedule. A notice will be posted on the front door (or on whichever entryway the key provided opens) verifying when a fumigated structure is safe for re-entry. This is the same notice the utility company requires to be presented to them to have the gas service restored/gas meter re-assembled/pilot light(s) re-lit. Your utility comp
