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When trying to view a webcast with live captioning, I see a message saying: “Detecting Java Runtime Environment…”. What should I do?

April 26, 2017captioning live message view webcast

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When trying to view a webcast with live captioning, I see a message saying: “Detecting Java Runtime Environment…”. What should I do?

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When you load the captioning display, it will attempt to determine what application runtime environments are available within your web browser. This message should appear for less than a second. If this message continues to be displayed, either your web browser is not capable of running a Java application or a setting in your web browser is preventing the captioning display from functioning properly. Please review the possible reasons below.