Where does Sambar trading responsibility for an order starts and ends ?
From the time an order is placed and paid for till the time the parcel arrives, we follow up on its status on a weekly basis with the customer. We keep proof of postage/receipts till the order arrives. Once the customer acknowledges receiving the parcel, we will delete all E-mails and destroy postage receipts pertaining to that order. Please refer to question 5 above for parcels that are not received/lost.