Who governs Do-Not-Call programs and manage the associated DNC registries?
It varies from state to state, as well as federally. Some states utilize their own government agency such as the Office of the Attorney General, Public Service Commission and Consumer Protection Board to oversee the state DNC program while others contract with third party vendors. On a federal level, the Federal Trade Commission (FTC) and Federal Communication Commission (FCC) oversee their own DNC rules and regulations and can enforce penalties for non-compliance as deemed necessary. As for list administration federally, the FTC utilizes a third party vendor as the national DNC registry’s list administrator, and the FCC utilizes Neustar, Inc. as the wireless database list administrator. In Canada, the CRTC will investigate complaints and can penalize telemarketers found to be in violation of their Unsolicited Telecommunications Rules, including the National DNCL.
