Who owns FavoWeb FRACAS inside the customers organization?
This depends on the organization interrelations. As much as FavoWeb becomes a cross-organization application the responsibility goes to the IT department. This includes system administration, DB management, Helpdesk support and contact with FavoWeb FRACAS support team. When the organization is small or the tool is used only partially throughout the organization the direct “owners” are the main users – the FRACAS people in the Reliability department.
