Who selects the IRO that is assigned to a case?
Pursuant to NCGS 58-50-80(b)(3)(5), the Department will assign cases to IROs using an alphabetical rotation system and after screening to determine that no conflict of interest exists between the insurer and the IRO. If an IRO is not capable of reviewing the type of services associated with a particular case (e.g., the case involves mental health services, but the IRO does not have mental health professionals among its network of medical reviewers), the next IRO on the alphabetical list will be assigned to the case.
