Why am I being called by a HealthSmart Health Coach?
Generally, if you receive a phone call from a Health Coach, it is because you have a chronic medical condition or you may be experiencing other medical problems. The Health Coach is calling to offer you assistance with managing your health condition, to provide any needed information about your condition and related medications, and to assist you with questions you may want to ask your doctor at the next visit. The Health Coach contacting you is a highly trained and experienced nurse, registered dietitian or respiratory therapist. Is my personal health information protected? Personal health information is protected under federal law and is only released to State Health Plan business partners in order to assist members with managing their health care needs. As required by federal law, the State Health Plan has an agreement with our business partners that protects personal health information. Personal health records are not seen by the State Health Plan.
